I’m a Staff Site Reliability Engineer at Five9 with 15+ years of experience across infrastructure, site reliability, and observability engineering. Today I lead observability at scale for a cloud contact-center platform serving thousands of enterprise customers.

Porto, Portugal · Remote

My work centers on building observability platforms as products: self-service by design, so engineering teams can instrument, query, and alert on their systems autonomously – no tickets, no dependencies on a central team. Open source at the core, automation everywhere, and resilient infrastructure that anticipates problems instead of reacting to them.

Career

From sysadmin roots to Staff-level reliability engineering, my path has one constant: building strong platforms powered by open source software.

• Five9 (2022 – present) – Senior Site Reliability Engineer → Staff Engineer, Observability. Owning observability at scale: metrics, logs, and traces for a global cloud contact-center platform.
• Talkdesk (2018 – 2022) – Site Reliability Engineer → Senior SRE / Technical Advisor. Reliability and platform engineering for a fast-scaling cloud contact-center company.
• Farfetch (2016 – 2018) – DevOps Engineer → Senior Infrastructure Engineer. Complex, highly available production infrastructure for a global e-commerce marketplace.
• Grupo First (2010 – 2016) – Software Technician → System Administrator / DBA. Linux systems, networking, and databases – the sysadmin foundation everything since is built on.

Toolbox

• Observability: OpenTelemetry, Prometheus, Mimir, Loki, Grafana
• Platform & infrastructure: Kubernetes, Docker, Helm, Linux
• Languages & tools: Go, CI/CD, infrastructure as code

Open Source & CNCF

I’m an active contributor to the Cloud Native Computing Foundation (CNCF) ecosystem, with a primary focus on the OpenTelemetry project – the industry standard for observability telemetry.

I also maintain lokxy, a Loki multi-instance proxy (similar to Promxy for logs) with OpenTelemetry tracing instrumentation.

Get in touch

The best way to reach me is by email or on LinkedIn. You’ll also find me on the CNCF Slack – always happy to connect.